Responsibilities:
– Develop and maintain comprehensive UC solutions including VoIP, video conferencing, instant messaging, and presence and collaboration tools.
– Evaluate existing UC Infrastructure and propose enhancements or upgrades to optimize performance and efficiency.
– Lead the implementation of UC projects from conception to completion, ensuring alignment with industry best practices and security standards.
– Collaborate with stakeholders to gather requirements and define technical specs for UC systems and applications and its integration with a restricted environment.
– Collaborate or conduct regular assessments and audits of UC architecture to identify vulnerabilities and mitigate risks.
– Provide technical guidance and support to IT Teams and end users on UC-related issues and troubleshooting.
– Develop and maintain documentation, including system diagrams, configurations and procedures to support the UC environment.
High Knowledge required for:
– VoIP technologies and protocols (SIP, H.323, SBCs, RTP and TCP/IP)
– Video and Audio Codecs.
– LAN/WAN technologies, routing and QoS.
– UC/Telephony systems security principle including encryption, authentication and access control.
– E2E Service Management over On Prem UC Tools.
– High Quality Documentation.
– Monitoring and reporting.
Desired Knowledge on the following technologies:
– CISCO Webex, CMS, ExpressC and ExpressE.
– MS Teams (or Skype for Business), Nextcloud and/or similar.
– SecurePIM and Ivanti MDM tools.
– Mitel PBX.
– Microsoft Operating Systems
Alternativ Containerization expert
- Container Platform Deployment recommendations:
- High maturity in the CI/CD of image creation.
- Automatic deployment of Kubernetes clusters through infrastructure as code (IaC).
- Select, limit and automate the use of storage, if possible, to avoid generating several classes of storage for different use cases.
- Use of the Observability tools used by the container platform and their integration with corporate tools.
- Apply the security policies that allow the compliance level required by the security department to be carried out, including air gapped installation and the scanning of all components within the platform.
- Scalability by design of the platform in order to ensure, if needed, future possible additional uses.
- Application Deployment / Development within the Containers Platform:
- Configuration of clusters using GitOps integrating within the CI/CD cycle using CRDs (Custom Resource Definition) definitions as simple YAML Files. DevSecOps methodology tools and process is highly recommended.
- The deployment of applications should also include the deployment of the necessary resources on the container platforms in this way the controls are applied to ensure the correct use of the platform.
- Platform architecture definition should be in line with BMC seal of approval on Helix.
WP 01 – Containerization Rancher Product Deployment
- Work with the Linux/Virtualisation admin to setup the Virtualisation system so it will be suitable for them to proceed with the Containerization setup (Test and Prod).
- Setup the Containerization environments (Test and Prod). This will consist of master/worker nodes, logging, monitoring and security. This will involve products such as Rancher Prime, RKE2, Neuvector, Ngnix, Canal, Cantanerd and Prometheus/Grafana.
- Setup the Jenkins and Harbor in an air-gapped solution.
- Setup the BMC Helix based on provided instructions.
- Setup the applications running on BMC Helix based on provided instructions. Work with the DBAs regarding the setup.
- Work with the Linux admin to setup the backup for the solution (and workout the recovery methods).
- Any other activity needed to deploy the solution and being able to maintain it.
- Document the solution.
- Third level support once deployed through senior skills consultants.
WP 02 – Containerization Services Hypercare and Rancher Container Platform In Service Support
During the solution is set up and mainly once is deployed, an hypercare and further support is required. It should cover EF needs in order to ensure smooth operation of the platform with resources with knowledge and On Site, managing standard requests and incidents during the service time (L – V from 0800 to 1700), considering that third level support will be contracted to the company installing the product.
Main target: Container (Kubernetes / Openshift) Administrator.
Maintenance Windows (MTW): on Saturdays (normally once a month)
Key Responsibilities:
- Design, deploy, and maintain clusters in production and non-production environments to support Key Functions and Applications within the Business.
- Configure and optimize cluster resources to ensure high availability, scalability, and performance.
- Monitor cluster health and troubleshoot issues related to networking, storage, and application deployment.
- Implement security best practices, including role-based access control (RBAC), network policies, and pod security policies.
- Automate deployment and management tasks within the Container Platform.
- Collaborate with development teams to define containerization strategies and optimize application performance.
- Work with operations teams to integrate the solution with existing CI/CD pipelines (GIT, Jenkins, etc.) and monitoring systems.
- Stay up-to-date with the latest features and best practices, and recommend improvements to our platform architecture.
- Provide guidance and support to junior members of the team, including training and knowledge sharing.
Skills required:
- Proven experience as a Container Platform Administrator, preferably in a production environment for Kubernetes and Rancher.
- Deep understanding of containerization concepts and technologies, including Docker and Kubernetes/Rancher administration
- Knowledge of DevOps practices and tools, including CI/CD pipelines, version control systems (e.g., Git, Jenkins), and container registries (e.g. Harbor).
- Knowledge of Application Deployment Target Architecture within the Container Platform (i.e. BMC Helix).
- Proficiency in Linux / UNIX system administration and shell scripting.
- Strong knowledge of networking concepts, including TCP/IP, DNS, and load balancing.
- Working with ticket system for incidents, problems, change management and configuration management within ITIL framework.
- A background in IT (working in IT or an IT related degree)
- VMWare knowledge would be nice to have
- General skills such as writing of documentation
- Relevant certifications such as Certified Kubernetes Administrator (CKA) or Rancher Certified Specialist are a plus.
- Familiarity with microservices architecture and related technologies like service mesh may be a plus.
Experience with container security tools and best practices, such as image scanning and runtime protection.
Contact person: Doris Böhner
