Unified Communication Administrator
Responsibilities:
– Develop and maintain comprehensive UC solutions including VoIP, video conferencing, instant messaging, and presence and collaboration tools.
– Evaluate existing UC Infrastructure and propose enhancements or upgrades to optimize performance and efficiency.
– Lead the implementation of UC projects from conception to completion, ensuring alignment with industry best practices and security standards.
– Collaborate with stakeholders to gather requirements and define technical specs for UC systems and applications and its integration with a restricted environment.
– Collaborate or conduct regular assessments and audits of UC architecture to identify vulnerabilities and mitigate risks.
– Provide technical guidance and support to IT Teams and end users on UC-related issues and troubleshooting.
– Develop and maintain documentation, including system diagrams, configurations and procedures to support the UC environment.
High Knowledge required for:
– VoIP technologies and protocols (SIP, H.323, SBCs, RTP and TCP/IP)
– Video and audio codecs.
– LAN/WAN technologies, routing and QoS.
– UC/Telephony systems security principle including encryption, authentication and access control.
– E2E Service Management over On Prem UC Tools.
– High Quality Documentation.
– Monitoring and reporting.
Desired Knowledge on the following technologies:
– CISCO Webex, CMS, ExpressC and ExpressE.
– MS Teams (or Skype for Business), Nextcloud and/or similar.
– SecurePIM and Ivanti MDM tools.
– Mitel PBX.
– Microsoft Operating Systems
Contact person: Doris Böhner