Job Requirements:

• • Experience with an IT support services contract / client, server, and network environment
  • Experience with personal computers, in-house cabling, serial terminals, printers, modems, back-office emulation, servers, and LANs 
  • Thorough knowledge of help desk operations, including a solid understanding of IT best practices, industry trends, and customer service. Knowledge of ITIL is a plus.
  • Experience in providing telephone support services
  • Experience in IT incident management
  • Experience in providing services in an international environment
  • Experience with PCs, networks, terminals, serial printers, modems, servers, and LANs.
  • Experience in System Administration
  • Any other experience needed to perform all the activities
  • NATO security clearance is required or must be obtained; a passport from a Eurofighter-producing country (UK, Germany, Spain, Italy) is required by the customer