Unified Communication Administrator
Responsibilities:
- Develop and maintain comprehensive UC solutions including VoIP, video conferencing, instant messaging, and presence and collaboration tools.
- Evaluate existing UC Infrastructure and propose enhancements or upgrades to optimize performance and efficiency.
- Lead the implementation of UC projects from conception to completion, ensuring alignment with industry best practices and security standards.
- Collaborate with stakeholders to gather requirements and define technical specs for UC systems and applications and its integration with a restricted environment.
- Collaborate or conduct regular assessments and audits of UC architecture to identify vulnerabilities and mitigate risks.
- Provide technical guidance and support to IT teams and end users on UC-related issues and troubleshooting.
- Develop and maintain documentation, including system diagrams, configurations and procedures to support the UC environment.
High Knowledge required for:
- VoIP technologies and protocols (SIP, H.323, SBCs, RTP and TCP/IP)
- Video and Audio Codecs.
- LAN/WAN technologies, routing and QoS.
- UC/Telephony systems security principle including encryption, authentication and access control.
- E2E Service Management over On Prem UC Tools.
- High Quality Documentation.
- Monitoring and reporting.
Desired Knowledge on the following technologies:
- CISCO Webex, CMS, ExpressC and ExpressE.
- MS Teams (or Skype for Business), Nextcloud and/or similar.
- SecurePIM and Ivanti MDM tools.
- Mitel PBX.
- Microsoft Operating Systems
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Contact person: Doris Böhner