Looking for english (+optional german (italian, spanish)) speaking IT-HelpDesk Service Operator or Support Technician on a permanent position and for immediate or soon start in Munich for working in highly dynamic environment.
Experience in a IT Support Services Contract / client, server and network environment
Experience on Personal Computers, in-house cabling, serial terminals, printers, modems, and back office emulation, servers and LAN
Thorough knowledge of helpdesk operations to include a good knowledge of IT best practices, industry trends and customer service. ITIL knowledge is an added value
Experience in telephone support services delivery
Experience in IT incident management
Experience in delivering services in an International environment
Experience with PC’s, networks, terminals, serial printers, modems, servers and LAN.
Experience in System Administration
Any other experience needed to perform all the activities
NATO security clearance required or must be achived, Eurofighter production countries passport (UK, German, Spanish, Italian) required by customer