Responsibilities:

– Develop and maintain comprehensive UC solutions including VoIP, video conferencing, instant messaging, and presence and collaboration tools.

– Evaluate existing UC Infrastructure and propose enhancements or upgrades to optimize performance and efficiency.

– Lead the implementation of UC projects from conception to completion, ensuring alignment with industry best practices and security standards.

– Collaborate with stakeholders to gather requirements and define technical specs for UC systems and applications and its integration with a restricted environment.

– Collaborate or conduct regular assessments and audits of UC architecture to identify vulnerabilities and mitigate risks.

– Provide technical guidance and support to IT Teams and end users on UC-related issues and troubleshooting.

– Develop and maintain documentation, including system diagrams, configurations and procedures to support the UC environment.

High Knowledge required for:

– VoIP technologies and protocols (SIP, H.323, SBCs, RTP and TCP/IP)

– Video and Audio Codecs.

– LAN/WAN technologies, routing and QoS.

– UC/Telephony systems security principle including encryption, authentication and access control.

– E2E Service Management over On Prem UC Tools.

– High Quality Documentation.

– Monitoring and reporting.

Desired Knowledge on the following technologies:

– CISCO Webex, CMS, ExpressC and ExpressE.

– MS Teams (or Skype for Business), Nextcloud and/or similar.

– SecurePIM and Ivanti MDM tools.

– Mitel PBX.

– Microsoft Operating Systems

Contact person: Doris Böhner